Wednesday, August 03, 2005

Can't get through to the call center

During one of my moments of anxiety during the “All the worrying for nothing” incident, I had to call the airline to ask about possible flight delays. It struck me as terribly ironic that in India, the land of call centers and BPO offices, I could not get through to the airline. This is a country that has become a specialist of sorts in this kind of service, and yet, no answer. Of course, I must admit that if this call center were located in Bombay, the place was likely under water, and so who can fault the people for not answering. It is really hard to talk on the phone under water (if you have never tried it maybe you should).

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